Concierge Service

Hello Peace-of-Mind: For Your Pleasure, The Divine Destination Collection Welcomes The Luxury Experience Concierge

Anyone planning an extensive trip knows that God is in the details. Booking flights, purchasing insurance, arranging layovers, car rentals, theatre tickets, and booking morning golf tee times at the destination – can certainly try your patience.

If you’re busy, you don’t have the time or the inclination to look after all the details. Besides, who do you call when you want to arrive to the destination earlier or stay later, book a yacht in the Mediterranean or adjust your airline tickets? Thank goodness for The Luxury Experience Concierge. But not just any Luxury Experience Concierge.

The Divine Destination Collection is pleased to announce that we have partnered with our highly organized colleague, Laurie Genereaux who brings to the table a cornucopia of travel booking experience and deep insider knowledge.

The goal of The Luxury Experience Concierge is to ensure every detail is looked after from the moment you lock your door until you return home.

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Service Packages

The Luxury Experience Concierge is affiliated with Kemp Travel Group, an Ensemble agency.  Affiliation with Kemp Travel/Ensemble opens up opportunities for extra amenities not available through traditional avenues. Amenities vary and may include items such as room upgrades, complimentary breakfast or a spa or shipboard credit.

Our service begins with a phone consultation to ascertain travel needs, gather personal information including passport details and contact information and a vision of your travel wishes.

The Luxury Experience Concierge Offerings:

We offer a variety of options. **

AIRLINE TICKETS:

NORTH AMERICA: $65.00 CDN + HST PER TICKET

PACKAGE INCLUSION:

  • Check and compare availability of flights
  • Hold flights
  • Recommend airlines, airports, connections
  • Seat selection and special requests
  • Meal selection (special requests)
  • Update and monitor flight schedule
  • Cancellation policy information
  • Monitor file until return (schedule changes, etc.)
  • Peace of mind with a professional travel advisor (not available with internet bookings)
WORLD-WIDE DESTINATIONS: $120.00 CDN + HST PER TICKET

PACKAGE INCLUSION:

  • Check and compare availability of flights
  • Hold flights
  • Recommend airlines, airports, connections
  • Seat selection and special requests
  • Meal selection (special requests)
  • Update and monitor flight schedule
  • Cancellation policy information
  • Monitor file until return (schedule changes, etc.)
  • Peace of mind with a professional travel advisor (not available with internet bookings)
FREQUENT FLYER, COMPANION TICKETS: $150.00 CDN + HST PER TICKET

PACKAGE INCLUSION:

  • Must be added as an authorized user on account – no impersonation
  • Search for flights that are available
  • Make Reservations
  • Recommend airlines, airports, connections
  • Seat selection and special requests
  • Meal selection (special requests)
  • Update and monitor flight schedules
  • Cancellation policy information
  • Monitor file until return
  • Peace of mind with a professional travel advisor (not available with internet bookings)
REFUNDED OR EXCHANGED AIRLINE TICKETS: $75.00 CDN + HST PER TICKET

PACKAGE INCLUSION:

  • Check and compare availability of new flights
  • Seat selection and special requests

HOTELS & CAR:

RESEARCH & RESERVATION: $120.00 CDN + HST

PACKAGE INCLUSION:

  • Recommendations based on clients’ best interests, personal experience and budget
  • Check rates and availability
  • Compare options
  • Research & outline Ensemble additional amenities (if applicable)
  • Access to corporate car rental rates
  • Special requests and concierge related services (dinner, event tickets, etc.)
  • Arrange private transfers
  • Arrange car rental or private car hire
  • Reconfirm all arrangements prior to departure

PACKAGE & CRUISES:

RESEARCH FEE: $120.00 CDN + HST

PACKAGE INCLUSION:

  • Recommendations based on clients’ best interests, personal experience and budget
  • Liaise with the cruise/tour company
  • Research & outline Ensemble additional amenities (if applicable)
  • Organize flights, shore excursions, and dinner reservations with the cruise company
  • Local recommendations

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PRE, POST, CUSTOM SHORE EXCURSIONS : $120.00 CDN + HST

PACKAGE INCLUSION:

  • Recommendations based on clients’ best interests, personal experience and budget
  • Check rates and availability
  • Compare options
  • Research & outline Ensemble additional amenities (if applicable)
  • Arrange private transfers
  • Itinerary and document preparation and presentation

Available services can include, but are not limited to, the following:

SERVICES
  • Consultation
  • Destination selection and comparison
  • Up to date information of government documentation required to enter each destination
  • Accommodations based on clients’ best interests, personal experience and budget
  • Compare availability and rates for all available accommodations, transportation and local options – present most suitable options
  • Airline Tickets
  • Airport Transfers
  • Private Aircraft Hire
  • Car Rental
  • Private Car Hire
  • Train Reservation
  • Booking of Local Tours & Special Events
  • Private Guide Hire with access to international network of reputable guides
  • Special requests, such as Golf, Spa, Dinner, Theatre Reservations, etc.
  • Personalized Custom Itinerary
  • Regional Information with list of sightseeing
  • Outline Ensemble additional amenities (If applicable)
  • Itinerary and document Preparation and presentation
  • Peace of mind that you are dealing with an experience “full service” travel advisor
  • On-going monitoring and reconfirmation of all reservations
  • Post-trip follow up
  • Personal and travel medical and cancellation insurance purchase available
Laurie Genereaux

ABOUT LAURIE GENEREAUX & THE LUXURY EXPERIENCE CONCIERGE:

Laurie’s years of experience have made her an exceptionally well-rounded Travel Specialist with a unique resume

Laurie’s travel career has spanned over 30 years.  Starting as a reservation agent for a tour company, destination representative, event planner, honeymoon specialist, group air travel manager and a travel advisor. Laurie’s years of experience have made her an exceptionally well-rounded Travel Specialist with a unique resume. From working onsite as a destination representative in Mexico and the Caribbean to booking flights with groups of up to 650 people and everything in between – she has worked in almost every aspect of the travel industry.

Laurie’s customer service skills are second to none and she takes immense pride ensuring that every aspect of the trip is perfectly suited for each and every client.

CONTACT LAURIE TODAY

Call Laurie directly for assistance on one of our Divine trips or any outside trip you want organized.
Tel: 416-855-6292

Email: Laurie Genereaux
Monday to Friday 9:00 am – 5:00 pm
Email: 24/7 (outside of business hours, expect a reply next business day unless an emergency)

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